SORAYA, E.; SAZALI, H. Implementasi CRM (Customer Relationship Management) Di Perpustakaan Daerah Medan. Pustaka Karya : Jurnal Ilmiah Ilmu Perpustakaan dan Informasi, [S. l.], v. 11, n. 1, p. 23–33, 2023. DOI: 10.18592/pk.v11i1.9620. Disponível em: https://jurnal.uin-antasari.ac.id/index.php/pustakakarya/article/view/9620. Acesso em: 22 nov. 2024.