Upaya Penyelesaian Sengketa Pencurian Listrik melalui Badan Penyelesaian Sengketa Konsumen Kota Banjarmasin
DOI:
https://doi.org/10.18592/jils.v6i2.12522Abstract
This research is motivated by the many violations
committed by electricity service users or electricity customers
which are often referred to as unlawful use of electric current.
Consumers who object if their rights are not fulfilled submit a
lawsuit to BPSK (Consumer Dispute Resolution Agency).
Consumers always have their complaints rejected regarding
violations of P2TL (Issuance of Electrical Inspections) because PLN
always makes excuses and takes refuge in PT Directors'
Regulations. PLN and as long as the resolution method chosen is
mediation, which is essentially an agreement between the parties,
the BPSK panel cannot impose sanctions on PLN or grant consumer
complaints. Consumer protection is any effort that ensures legal
certainty to provide protection to consumers. There are 8 (Eight)
cases related to consumer and PT problems. PLN (Persero) BPSK
Banjarmasin City, one of the authors took a case regarding
consumer problems and PT. BPSK PLN (Persero) Case Number:
18/PN BPSK.BJM/VIII/2022. This research aims to find out how
the dispute resolution process works and how legal protection is for
consumers in resolving disputes between consumers and PT. PLN
(Persero) at BPSK Banjarmasin City. This type of research uses
empirical law and uses a case study approach. The data obtained
was collected using interview and documentation techniques. The
collected data was then processed and analyzed using qualitative
descriptive methods. Based on the results of this research, in the
process of resolving BPSK case Number: 18/PN
BPSK.BJM/VIII/2022, the parties agreed to choose dispute
resolution through mediation. According to the author's analysis,
the resolution of mediation according to BPSK and according to
Islam based on explanations is in harmony in its resolution. both
use a peace agreement between the parties without forcing or
pressuring the parties. According to the author's analysis, the
protection carried out by BPSK has implemented the theory of legal
protection as appropriate for consumers, starting from their rights
in receiving complaints to determining the results of dispute
resolution.
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Copyright (c) 2022 Siti Alpisah, Muhammad Haris, Fuad Luthfi, Amelia Rahmaniah

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